gogojilli Privacy Policy

1. Introduction

gogojilli ("we," "us," or "our") operates the online gaming platform accessible at gogojilli.asia (the "Platform"). We are committed to protecting the privacy and personal data of all users of the Platform, including registered players and visitors from across the Philippines — whether you're based in Manila, Cebu, Davao, Quezon City, Makati, or anywhere else in the country.

This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. It sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by gogojilli.

This Privacy Policy applies to all personal data collected through the gogojilli Platform, including data collected during account registration, deposits and withdrawals, gameplay, customer support interactions, and any other use of our services. It does not apply to third-party websites or services that may be linked from our Platform.

If you have any questions about this Privacy Policy or how gogojilli handles your personal data, please contact us at [email protected].

2. Personal Data We Collect

gogojilli collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law (for example, in the context of responsible gaming assessments).

3. How We Use Your Personal Data

gogojilli uses the personal data we collect for the following purposes:

• Account Management: To create, verify, and manage your gogojilli player account, including identity verification (KYC) as required by applicable regulations.
• Service Delivery: To provide you with access to games, process deposits and withdrawals in Philippine Peso (PHP), and deliver the full range of gogojilli platform features.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, and other prohibited conduct on the gogojilli platform.
• Legal Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, data privacy requirements under RA 10173, and gaming regulatory requirements.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 support team.
• Responsible Gaming: To monitor gameplay patterns and identify players who may be at risk of problem gambling, and to enforce responsible gaming tools such as deposit limits and self-exclusion.
• Platform Improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the gogojilli platform.
• Communications: To send you important account-related notifications, security alerts, and — where you have opted in — promotional communications about gogojilli offers and updates.

gogojilli will not use your personal data for any purpose that is incompatible with the purposes described in this Privacy Policy without first obtaining your consent or as otherwise permitted by law.

4. Legal Basis for Processing

gogojilli processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your gogojilli account and deliver the services you have requested.
• Legal Obligation: Processing is required to comply with applicable laws, including AML regulations, KYC requirements, and gaming regulatory obligations.
• Legitimate Interests: Processing is necessary for gogojilli's legitimate interests, such as fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent — for example, for marketing communications — you may withdraw that consent at any time by contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5. Data Sharing & Disclosure

gogojilli does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML compliance service providers who assist us in verifying player identities and screening for prohibited conduct.
• Technology Service Providers: Cloud hosting, data analytics, customer support software, and other technology vendors who process data on our behalf under strict data processing agreements.
• Regulatory Authorities: Government agencies, law enforcement bodies, and gaming regulators where disclosure is required by law or in response to a lawful request.
• Professional Advisors: Legal counsel, auditors, and other professional advisors where necessary for the operation of our business.

All third parties with whom gogojilli shares personal data are required to maintain the confidentiality and security of that data and to use it only for the purposes for which it was shared.

6. Cookies & Tracking Technologies

gogojilli uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on the Platform, analyze usage patterns, and support security functions. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Performance & Analytics Cookies: Help us understand how players interact with the gogojilli platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymized.
• Functionality Cookies: Remember your preferences (such as language settings) to provide a more personalized experience on the Platform.
• Marketing Cookies: Used only where you have given consent, to deliver relevant promotional content about gogojilli. You may opt out of marketing cookies at any time.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the gogojilli platform. For more information on managing cookies, refer to your browser's help documentation.

7. Data Retention

gogojilli retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule:

• Account Data: Retained for the duration of your active account relationship with gogojilli, and for a minimum of five (5) years after account closure, in accordance with AML and gaming regulatory requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by applicable financial regulations.
• KYC & Identity Documents: Retained for the period required by applicable law, typically five (5) years after the end of the business relationship.
• Support Communications: Retained for up to two (2) years from the date of the interaction, unless a longer retention period is required for dispute resolution or legal proceedings.
• Technical & Usage Data: Retained for up to twelve (12) months, after which it is aggregated or anonymized.

When personal data is no longer required, gogojilli will securely delete or anonymize it in accordance with our data disposal procedures.

8. Data Security

gogojilli implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) protocols.
• Encryption of sensitive data at rest using industry-standard encryption algorithms.
• Strict access controls ensuring that only authorized personnel can access personal data, on a need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of our systems.
• Employee training on data protection and information security best practices.
• Incident response procedures to detect, contain, and respond to data security incidents promptly.

While gogojilli takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are also responsible for maintaining the security of your gogojilli login credentials. If you suspect that your account has been compromised, please contact us immediately at [email protected].

9. Your Data Protection Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by gogojilli:

• Right to be Informed: You have the right to be informed about how your personal data is collected and processed, as described in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data gogojilli holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all requests within thirty (30) days. We may need to verify your identity before processing your request.

10. Children's Privacy

The gogojilli platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. gogojilli does not knowingly collect personal data from individuals under the age of 21.

If gogojilli becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the gogojilli platform, please notify us immediately at [email protected].

Parents and guardians are encouraged to use parental control tools and to monitor their children's online activities to prevent underage access to gambling platforms.

11. International Data Transfers

gogojilli primarily processes and stores personal data within the Philippines. In some cases, personal data may be transferred to and processed in countries outside the Philippines — for example, where we use cloud service providers or technology partners with infrastructure in other jurisdictions.

Where such transfers occur, gogojilli ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to protect your data to the same standard as required under Philippine law. By using the gogojilli platform, you consent to such transfers where they are necessary for the provision of our services.

12. Third-Party Links

The gogojilli platform may contain links to third-party websites or services for informational purposes. This Privacy Policy applies solely to the gogojilli platform and does not cover the privacy practices of any third-party websites. gogojilli is not responsible for the content, privacy policies, or practices of any third-party sites.

We encourage you to review the privacy policy of any third-party website you visit before providing any personal information to that site.

13. Updates to This Privacy Policy

gogojilli reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The "Last updated" date at the top of this Privacy Policy indicates when it was most recently revised. Your continued use of the gogojilli platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the updated policy, you must stop using the Platform and may request account closure by contacting our support team.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or gogojilli's data protection practices, please contact our Data Protection Officer:

• Email: [email protected]
• Response Time: Within 30 days of receipt of your request
• Support Hours: 24 hours a day, 7 days a week (Philippine Standard Time)

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with our response. The NPC can be reached through their official government channels.